OWNER SERVICES

THE GOLDEN RULE

Our standards of ethics, values and objectives are continuously evaluated through our continuous quality improvement (CQI) protocol which can be easily summed up as, “Do unto others as you would have them do unto you.” That “golden rule” is the standard we follow.

Panama City FL Resorts specializes in taking the stress out of resort and vacation property ownership. We love what we do and we do it well! Our professional staff has more than twenty years experience as results driven owners and managers of PCB properties.

We want everyone to enjoy the best Panama City Beach vacation possible. If we do all we can to help our guests achieve that goal, we know they will come back and they will send their friends and family. Our success is measured in part by return visits and positive referrals. We work hard for both.

Panama City FL Resorts wants to be your special place at the beach. Vacations are special times; we’re here to help. If you need anything, we’re available, day or night when you call. We work hard and smart to become and remain your Special Place. People choose Panama City Fl Resorts when ordinary isn’t good enough. We invite you to come the first time as a guest and hope you will come the 2nd time as a friend. Please email or call with any questions about our properties, reservations or the beach. It’s easy to make your reservation here online.

Our Services Include:

  • excellent customer service to owners and guests
  • generating increased revenue and establishing customer loyalty
  • cutting or reducing costs to owners including our own competitive rates
  • enhancing property with the highest standards of housekeeping
  • protecting owner assets with preventive and routine maintenance
  • providing educated, pertinent information to owners in a timely manner
  • providing efficient project management and coordination

Key marketing features of Panama City Fl Resorts include:

  • Up-to-the-minute booking calendars reflecting current unit availability
  • Online reservations
  • Ability to search by unit, complex, neighborhood or resort
  • Mobile website capacity
  • Ability for consumers to browse all promotions and book directly online
  • Pay-per-Click (PPC) Campaigns to bring guests to the website.
  • Presence on and links from the PCB Chamber of Commerce website
  • Active presence on the Tourist Development Council website
  • Face Book Page with more than 21,000 likes.
  • More than 1000 followers on Twitter
  • Continuous representation on Flipkey, Expedia, Vacation Home Rentals, VRBO and Florida Snowbirds
  • Direct mail campaign to guests, past and future such as, customer satisfaction surveys and incentives.

We work hard but most importantly, we work smart.

We believe in partnership. Over the years we’ve see the Golden Rule approach to our communication and our interactions with peers, guests and owners lead to enhanced satisfaction and success for everyone. We believe in setting goals, developing relationships that are based upon open communication, clearly defined objectives and mutual respect. We strive to establish and maintain trust with guests and owners. we know that is essential to our success. We are proud to be dependable.

 

Panama City Fl Resorts assurance to guests:

  • convenient check in and check out
  • 24 hour emergency assistance
  • Clean, comfortable, attractive and properly maintained properties
  • Timely response, including:  on time check in, 24 hour response in the event of emergencies, rapid response to all initial inquiries, 24 hour reservation capability
  • Online reservation capability, secure online payment options,
  • Speedy response to calls or emails requesting information or services
  • Friendly, professional service
  • A real desire to meet special needs and to accommodate special requests
  • The “golden rule” permeates every area of guest service.

Panama City Fl Resorts assurance to owners:

  • Panama City Fl Resorts recognizes that the owner is the owner!
  • Panama City Fl Resorts Recognizes that your vacation rental is an important investment.
  • Panama City Fl Resorts recognizes that ownership should be a rewarding experience . We will do  everything possible to make that a reality.

Marketing

Dedicated, Assertive, and Creative, property specific, designed to generate and enhance revenue. This includes multiple sources, i.e. print campaigns for specific populations, direct mail campaign follow ups with previous guests and future prospects, community involvement and utilization of community based resources, online presence including Face Book and Twitter, utilization of multiple commercial sites including: Flip Key, Vacation Home Rentals, Expedia,com and VRBO.

Housekeeping

Excellence is recognized as key to success or failure. Our standards require excellence, nothing else is ever good enough. After the owner or a guest completes their stay, Housekeeping, Inspection and Management staff ensures the cleanliness of each home. We inspect the cleaning and preparation to ensure that standards of excellence are met. Management and maintenance staff routinely perform documented inspections of each property as well, including preventive maintenance, i.e. filter change, etc. and necessary repairs completed in a timely manner. We also have staff available to assist with major renovation, decorating or upgrade projects.

Maintenance

Proactive and efficient maintenance is an essential component of our holistic management but not a source of revenue.

Accountability

When it comes to your investment property or second home only accurate, complete and timely information is acceptable. real time online reservations and scheduling. A dedicated property management team oversees services for the properties we are entrusted with. We perform routine visits and inspections, and we report their status to owners on a regular basis. Our staff is on call 24 hours a day and they are equipped to professionally respond to the needs of properties, owners and guests.

Our commission rate is one of the best on the beach. We generate positive revenue, reviews and references. Our objective is to generate revenue while maintaining properties in pristine condition. Obviously, that combination is essential for a successful return on your investment.

We are currently accepting new units. We would like to speak directly to owners about their needs, understand their specific goals and identify how we can help them enjoy the rewards of ownership. If you are seeking reliable, quality management services, please email or call us to discuss how we may help you.

We love the beach, we love what we do and it shows!

 

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